Each treatment program certified to provide assessments or any level of domestic violence intervention treatment must document program specific quality management procedures to increase staff and program treatment effectiveness.

(1) Programs providing assessments or any level of domestic violence intervention treatment must document their quality management in writing and at a minimum include:

(a) How the program monitors compliance with the rules in this chapter, at a minimum every six months, including the supervisor's direct observance of groups when applicable and a review of assessments and participants' records for compliance with this chapter and the program's policies and procedures;

(b) How the program reviews and improves its cultural competency, at a minimum on an annual basis;

(d) How the program regularly attends and participates in a local domestic violence task force, intervention committee, or workgroup in each of their service areas, as defined in WAC 388-60B-0015, when they have more than one active participant in that area.

(2) Programs providing any level of domestic violence intervention treatment must also document in writing:

(a) The use of evidence-based or promising practices;

(b) A copy of the program's treatment outline along with any handouts, exercises, or instructions, as a guide for the facilitators of groups;

(d) How the program collaborates with at least one other certified domestic violence intervention treatment program, either electronically or in person, including written documentation of regularly scheduled opportunities for:

(i) Confidential case staffing;

(ii) Collaboration in the delivery of domestic violence intervention treatment services; and

(iii) Procedures for victim safety;

(e) The policies and procedures the program has in place regarding complaints and grievances; and

(f) How the program collects a confidential evaluation of treatment outcomes for treatment participants which must outline how:

(i) Each participant is given a treatment outcomes evaluation at discharge and asked to complete it at that time. The treatment outcomes form is found online at https://www.dshs.wa.gov/esa/community-services-offices/domestic-violence-intervention-treatment or may be requested by mail from:

Domestic violence intervention

treatment program manager

Department of social and

health services (DSHS)

P.O. Box 45470

Olympia, Washington 98504-5470

(ii) If completed physically, in person the confidential results of the treatment outcomes evaluation is sealed by the participant after it is completed and submitted by the program to DSHS by United States mail within 30 days of completion;

(iii) If completed electronically, the confidential results are submitted by the participant to DSHS via electronic mail at DVProgram@dshs.wa.gov, as soon as it is completed.

(g) If the survivor chooses to provide feedback, the program will provide them with a treatment outcomes evaluation for survivors regarding their experience of the participant's behaviors before, during treatment, and at discharge;

(i) The treatment outcomes form for survivors is found at https://www.dshs.wa.gov/esa/community-services-offices/domestic-violence-intervention-treatment or may be requested by mail from the address listed in this subsection; and

(ii) The survivor may give the outcomes evaluation to the program to be kept confidential and sent to DSHS, or they may send it directly to DSHS if they choose by United States mail to the address listed in this subsection, or electronically to DVProgram@dshs.wa.gov.

PDFWAC 388-60B-0125

Quality management—What are the minimum treatment outcomes for participants and how must a program measure staff and treatment effectiveness?